@prefix dcterms: . @prefix delta: . @prefix dsv: . @prefix owl: . @prefix rdfs: . @prefix sd: . @prefix sh: . @prefix skos: . @prefix xhv: . a sh:ConceptDelta; dcterms:isPartOf ; delta:deletion [ skos:altLabel "Service management"@en ]; delta:deletion [] ; delta:deletion [] ; delta:deletion [] ; delta:deletion [] ; delta:deletion [ skos:narrower ]; delta:deletion [] ; delta:deletion [] ; delta:deletion [ skos:broader ]; delta:deletion [] ; delta:deletion [ skos:related ]; delta:deletion [ skos:altLabel "Kundenservice"@de ]; delta:deletion [] ; delta:deletion [ skos:related ]; delta:deletion [ skos:related ]; delta:deletion [] ; delta:deletion [ skos:related ]; delta:deletion [ skos:altLabel "Lieferservice"@de ]; delta:deletion [] ; delta:deletion [ skos:prefLabel "Kundendienst"@de ]; delta:insertion [ skos:altLabel "Post-purchase marketing"@en ]; delta:insertion [] ; delta:insertion [ skos:altLabel "After-Sales-Management"@de ]; delta:insertion [] ; delta:insertion [] ; delta:insertion [] ; delta:insertion [] ; delta:insertion [ skos:narrower ]; delta:insertion [ skos:related ]; delta:insertion [ skos:altLabel "After-sales service"@en ]; delta:insertion [] ; delta:insertion [ skos:altLabel "Nachkaufmarketing"@de ]; delta:insertion [] ; delta:insertion [] ; delta:insertion [] ; delta:insertion [ skos:altLabel "Kunden-Hotline"@de ]; delta:insertion [ skos:prefLabel "Kundenservice"@de ]; delta:insertion [ skos:altLabel "Technischer Kundendienst"@de ]; delta:insertion [] ; delta:insertion [ skos:altLabel "Kundendienst"@de ] . sh:conceptHistory , , , . a sh:ConceptDelta; dcterms:isPartOf ; delta:deletion [] ; delta:deletion [ skos:related ]; delta:deletion [ skos:related ]; delta:insertion [ skos:narrower ]; delta:insertion [] ; delta:insertion [] . a sh:ConceptDelta; dcterms:isPartOf ; delta:deletion [] ; delta:deletion [] ; delta:deletion [] ; delta:insertion [ skos:altLabel "Retourenmanagement"@de ]; delta:insertion [ skos:altLabel "Returns management"@en ]; delta:insertion [ skos:broader ] . a sh:ConceptDelta; dcterms:isPartOf ; delta:deletion [ skos:related ]; delta:deletion [ skos:broader ]; delta:deletion [ skos:altLabel "Kundenberatung"@de ]; delta:deletion [ skos:altLabel "Nachkaufmarketing"@de ]; delta:deletion [ skos:altLabel "VerkaufsgesprÀch"@de ]; delta:insertion [] ; delta:insertion [] ; delta:insertion [] ; delta:insertion [] ; delta:insertion [] .