Photo: Consultation at the information desk at the ZBW
Photo: ZBW building in Kiel

EconDesk examples "How much oil is exported by Nigeria?"

 

Examples for e-mail answers

Question: How much oil is exported by Nigeria?

Answer from EconDesk:
Nigeria exported 2.4 million barrels of oil per day in 2011.

Source:
Annual statistical bulletin / Organization of the Petroleum Exporting Countries
Published: Vienna, 1999-
Online-Ressource. Numbering: 1999 -
Internet link:
http://www.bibliothek.uni-regensburg.de/ezeit/?2166610
[Electronic Journals Library]
Volume 2012/2012, p. 11

Question: Which are the most important journals in Business Studies?

Answer from EconDesk:
The database ISI Journal Citation Reports, section Social Sciences Edition, year 2011, subject: Business -> sorted by Impact Factor names:

  1. Academy of Management Review (ISSN: 0363-7425)
  2. Academy of Management Journal (ISSN: 0001-4273)
  3. Journal of Marketing (ISSN: 0022-2429)

Source:
Database ISI Journal Citation Reports
Access in many German libraries via: http://rzblx10.uni-regensburg.de/dbinfo/detail.php?bib_id=alle&colors=&ocolors=&lett= fs&titel_id=359

Question: Who was Jan Tinbergen?

Answer from EconDesk:
Jan Tinbergen, together with Ragnar Frisch, obtained the first Nobel Prize in Economic Sciences in 1969.

Source:
Website: The Bank of Sweden Prize in Economic Sciences in Memory of Alfred Nobel - Laureates
Link: http://nobelprize.org/nobel_prizes/economics/laureates/1969/ index.html

Question: How can I order an article from the ZBW?

Answer from EconDesk:
If you do not live in Kiel or Hamburg and cannot order the article directly from the catalogue ECONIS (http://www.econis.eu) of the ZBW, we can deliver it to you via document delivery services directly to your workplace or as an interlibrary loan to your library. You can find more detailed information about the different document delivery services on our website at http://www.zbw.eu/e_services/e_supply_books_copies.htm.

 

Examples for internet chats

User: I’m looking for statistics on Vietnam.

EconChat-Team: Hello and welcome to EconChat. Do you need special statistics or some general data on the country, its population, geography etc.?

User: I’m looking for the inflation rate.

EconChat-Team: Which years would be of interest to you?

User: I need the most recent data available.

EconChat-Team: We could try the EIU Country report on Vietnam …

EconChat-Team: or the statistical yearbook of Vietnam.

User: I am at home without access to printed material. Can you send me the data?

EconChat-Team: We can search for a free online version of the Vietnam statistical yearbook first. If there is none, I would search for the data and send it to you via e-mail. Is this ok for you?

User: Yes, thank you.

EconChat-Team: In the Internet Resources Directory of EconBiz you can search for internet resources by country. Here’s the link: http://www.econbiz.de/index.php?id=wwwsources&L=2 [The link opens in a part of the chat window of the user. She / he can work with the source and the internet chat is available and visible on the screen simultaneously.]

EconChat-Team: Under Country -> Asia and Middle East-> East and South-East Asia you can find Vietnam.

User: Yes I see. And I found the General Statistics Office of Vietnam.

EconChat-Team: Probably the section "Statistical Data" is relevant for you.

User: Ok. I found the data in the section Statistical Data - Trade, Price and Tourism. Thank you for your help.

EconChat-Team: Do you have any further questions?

User: No, thank you. Good bye.

The chat dialogue and the links are sent to the user via e-mail.

 

User: I would like to renew my loans. How can I do that online?

EconChat-Team: Hello and welcome to EconChat. Did you borrow the books from the German National Library of Economics?

User: Yes.

EconChat-Team: Then you can use our catalogue ECONIS. Here’s the link: http://www.econis.eu [The link opens in a part of the chat window of the user. She / he can work with the source and the internet chat is available and visible on the screen simultaneously.]

EconChat-Team: In the upper horizontal navigation bar there is a section "Borrower Information".

User: Ok, I see.

EconChat-Team: When you click on it you must first give your ID which is printed on your ZBW user card and your password. Under the tab "loans" you’ll find your borrowed books.

User: Yes.

User: I see. I have to check the boxes in front of the titles and then click on renew, right?

EconChat-Team: Yes.

EconChat-Team: Do you need more help?

User: No, that’s it, thank you.

EconChat-Team: Do you have any other questions?

User: No. That’s all. Good bye.

EconChat-Team: Thank you for the chat. You can close the session now. Good bye.

The chat dialogue and the links are sent to the user via e-mail.

 
Photo: ZBW building in Hamburg
 
Pictures: 1, 2, 4: Sönke Wurr, Münchow-Industrie-Fotos
3: Lukas Roth