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Your personal data (name, e-mail address) is used by the ZBW – in accordance with German data protection regulations – exclusively to provide this information service.
The ZBW uses the software QuestionPoint of the company OCLC to handle your questions. Therefore data will be transferred to servers of OCLC in the USA. This data transfer is performed on the basis of the "standard contractual clauses for the transfer of personal data to third countries" of the European Union. Please be aware that the level of data protection in third countries might differ from German and EU standards.
Your e-mail address and your name will be separated from your question on the OCLC server after 90 days. However, they remain stored on the OCLC server. For the name field, we recommend the use of pseudonyms.
Any information you enter into the question field is also stored on the OCLC server. We therefore recommend you to provide personal data ONLY in the corresponding fields.
By submitting your question, you agree to these terms. If you do not agree to these terms, please use the service EconPhone.
Although we screen the contents carefully, we cannot be held liable if the offered information is not up-to-date, correct or complete.
Please take note that we cannot offer legal advice, medical or psychological information or tax advice.
If one of your questions has not been answered to your satisfaction, please make your complaint within 21 days of receiving the answer. There is a feedback form available on the website to lodge your complaint. In order to process your complaint it is necessary that you supply the ID number of your question. You can find it in the subject line of the e-mails sent by EconDesk.
EconDesk is a service of the German National Library of Economics.