Please use this identifier to cite or link to this item: https://hdl.handle.net/11159/1849
Journal: 
Marketing review St. Gallen
e-ISSN: 
1865-6544
Document Type: 
Article
Year of Publication: 
2021
Language: 
German (ger)
Citation: 
Klug, Katharina/Hahn, Alexander (2021). Digitale Empathie von Conversational Interfaces : wie sich automatisiert Interaktionen mit Chatbots empathisch gestalten lassen. In: Marketing review St. Gallen 38 (4), S. 18 - 25.
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