Investigating the nexus of service quality and customer loyalty in banking industry via the mediating role of customer satisfaction

Alafeshat, Rawan; Alola, Uju Violet

Please use this identifier to cite or link to this item: https://hdl.handle.net/11159/2507

Title:

Investigating the nexus of service quality and customer loyalty in banking industry via the mediating role of customer satisfaction

Journal:

Academic journal of economic studies

Authors:

Alafeshat, Rawan
Alola, Uju Violet

e-ISSN:

2457-5836

Document Type:

Article

Year of Publication:

2018

Language:

English (eng)

Citation:

Alafeshat, Rawan/Alola, Uju Violet (2018). Investigating the nexus of service quality and customer loyalty in banking industry via the mediating role of customer satisfaction. In: Academic journal of economic studies 4 (3), S. 167 - 176.

Appears in Collections:

Academic journal of economic studies

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