A pilot study of the Hong Kong smartphone market : how service quality affects repurchase intention via customer satisfaction and attitudinal loyalty

Ng, Holly; Li, Tilo; Yeung, Marine

Please use this identifier to cite or link to this item: https://hdl.handle.net/11159/4999

Title:

A pilot study of the Hong Kong smartphone market : how service quality affects repurchase intention via customer satisfaction and attitudinal loyalty

Journal:

International journal of business & management

Authors:

Ng, Holly
Li, Tilo
Yeung, Marine

e-ISSN:

2336-2197

Document Type:

Article

Year of Publication:

2020

Open Content License:

http://www.iises.net/journal-policies-ijobm.html

Original URL:

https://www.iises.net/international-journal-of-business-management/publication-detail-116748?download=6

Persistent Identifier of the first edition:

doi:10.20472/BM.2020.8.2.006

Language:

English (eng)

Citation:

Ng, Holly/Li, Tilo et. al. (2020). A pilot study of the Hong Kong smartphone market : how service quality affects repurchase intention via customer satisfaction and attitudinal loyalty. In: International journal of business & management 8 (2), S. 93 - 109.
https://www.iises.net/international-journal-of-business-management/publication-detail-116748?download=6.
doi:10.20472/BM.2020.8.2.006.

Appears in Collections:

International journal of business & management

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