The effect of the internal customer (employee) on the external customer in citizenship behaviour : a mediated model through customer support perception

Kerse, Yagmur; Kerse, Gokhan

Please use this identifier to cite or link to this item: https://hdl.handle.net/11159/631422

Title:

The effect of the internal customer (employee) on the external customer in citizenship behaviour : a mediated model through customer support perception

Journal:

Marketing i menedžment innovacij

Authors:

Kerse, Yagmur
Kerse, Gokhan

e-ISSN:

2227-6718

Document Type:

Article

Year of Publication:

2023

Open Content License:

Original URL:

https://mmi.sumdu.edu.ua/wp-content/uploads/2023/09/02_%D0%90-688-2023_Kerse-et-al-5.pdf

Persistent Identifier of the first edition:

doi:10.21272/mmi.2023.3-02

Language:

English (eng)

Citation:

Kerse, Yagmur/Kerse, Gokhan (2023). The effect of the internal customer (employee) on the external customer in citizenship behaviour : a mediated model through customer support perception. In: Marketing i menedžment innovacij 14 (3), S. 9 - 16.
https://mmi.sumdu.edu.ua/wp-content/uploads/2023/09/02_%D0%90-688-2023_Kerse-et-al-5.pdf.
doi:10.21272/mmi.2023.3-02.

Appears in Collections:

Open Access ZBW

Files in This Item:

File

Description

Size

Format

1863859799_0.pdf
download file

464.14 kB

Adobe PDF

Download Statistics

BibTeX-Export