The impact of service employees and servicescape on customers perception of quality improvement efforts

Nguyen, Nha; LeBlanc, Gaston

Please use this identifier to cite or link to this item: https://hdl.handle.net/11159/6573

Title:

The impact of service employees and servicescape on customers perception of quality improvement efforts

Journal:

Athens journal of business & economics

Authors:

Nguyen, Nha
LeBlanc, Gaston

e-ISSN:

2241-794X

Document Type:

Article

Year of Publication:

2021

Open Content License:

Original URL:

https://www.athensjournals.gr/business/2021-7-2-1-Nguyen.pdf

Persistent Identifier of the first edition:

doi:10.30958/ajbe.7-2-1

Language:

English (eng)

Citation:

Nguyen, Nha/LeBlanc, Gaston (2021). The impact of service employees and servicescape on customers perception of quality improvement efforts. In: Athens journal of business & economics 7 (2), S. 123 - 144.
https://www.athensjournals.gr/business/2021-7-2-1-Nguyen.pdf.
doi:10.30958/ajbe.7-2-1.

Appears in Collections:

Athens journal of business & economics

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