FREQUENTLY ASKED QUESTIONS

How can I register as a user at the ZBW in Kiel or Hamburg?

You can register as a user online or at the information desk in Kiel or Hamburg. You need a valid ID and, in some cases, written confirmation of residency from the local registry office. Registration and user card are free.

How long is the user card valid?

The user card is valid for one year. If you want to renew it, please contact the information desk in person and bring the same documents as for the registration.

Why can’t I order anything?

In our catalogue  you can place orders only with a valid  user card. If your card is invalid or blocked, contact the information desk, please.

How long do I have to wait for the books?

Usually, books and journals can be picked up at the loan desk in Kiel or Hamburg 30 minutes after they have been requested. Items ordered from the other branch can be picked up on the next day, items from the external stacks on the day after.

Can I keep the book a little longer?

You can renew the loan period yourself in your user account unless the book has been reserved by someone else.

Do I have to go to Kiel oder Hamburg to borrow an item?

No. You can have books and copies of articles delivered to your home by document delivery.

Why is there no request button?

You have found an article in a journal in the online catalogue. Make a note of the year, issue and page and click the link in the line „In:“. That’s the journal. Now you can choose your volume from the volume list and request it. If the required volume is not contained in the list, please fill out this order form.

I have further questions

If you have other questions regarding economic topics or literature search you can contact Research Guide EconDesk at any time. Our Team Information in Kiel or Hamburg will answer questions on how to use the library.